Uniphore
Uniphore is a leading enterprise AI platform that offers Conversational AI and Automation solutions for businesses. With their innovative technologies such as Generative AI, Knowledge AI, Emotion AI, and workflow automation, Uniphore acts as a trusted co-pilot for organizations. Their services enable business analysts, senior agents, and product owners to create, modify, test, and deploy call flows efficiently. Uniphore's AI software, including Sybill and Zoom, detects customer emotions during sales calls, helping sellers communicate better and enhance customer experience. The company also provides AI-ready data solutions through U-Capture, allowing businesses to maximize their voice investments and uncover valuable business insights. With the acquisition of Red Box, a specialist in call and screen recording, Uniphore expands its capabilities in capturing and securing voice and screen conversations in real-time.
Solution Categories
Call Center Software
Call center software refers to a digital solution that streamlines and enhances the operations of a ...
Contact Center Software
Contact center software refers to a comprehensive solution that enables businesses to effectively ma...
Help Desk Software
Help desk software refers to a specialized tool or system used by businesses to manage and streamlin...
Call Recording Software
Call recording software refers to a digital tool that enables users to record and store telephone co...
Interactive Voice Response (IVR) Software
Interactive Voice Response (IVR) software is a telecommunications technology that allows computer sy...