We Value Your Privacy

We use technology such as cookies on our website, and through our partners, to personalize content and ads, provide social media features, and analyse our traffic. To find out more, read our privacy policy and Cookie Policy. Please also see our Terms and Conditions of Use. By accepting these terms you agree to your information being processed by Inbox Insight, its Partners or future partners, that you are over 18, and may receive relevant communications through this website, phone, email and digital marketing. For more information on how we process your data, or to opt out, please read our privacy policy. Our policies and partners are subject to change so please check back regularly to stay up to date with our terms of use and processing.

Accept Terms Settings
FEATURED

Creating the Ultimate Digital Experience

Sitecore

Sitecore Own the experience

When it comes to driving engagement, revenue and loyalty, the key is getting to know your customers and delivering exceptional personalized experiences. Visit Sitecore's featured hub to learn more.

EXPLORE THE HUB ifp.ClickDetails"
Creating the Ultimate Digital Experience

Fresh Picks from IFP

Front - 5 Best practices for stellar self-service support

5 Best practices for stellar self-service support

Leverage advice from Top CX experts at Loom, Airbnb and more on empowering customers through self-service. This Front guide covers practical automation recommendations, chatbot design tips, knowledge base optimisation techniques, building online communities, and specific metrics to measure - all aimed at helping customers help themselves to speedier resolutions independently.

Read Report

Report Snap Shot

  • Leverage AI to automate common support tasks for reduced workload
  • Craft useful chatbots with best practices to empower self-service
  • Cultivate online communities so customers can assist each other
How to Convert Your Best Customers into Brand Loyalists

How to Convert Your Best Customers into Brand Loyalists

Retained customers can make excellent advocates for your business, but a loyal relationship must be developed over time.
9 Simple Strategies to Win Back Lost Customers

9 Simple Strategies to Win Back Lost Customers

Today’s business landscape is highly dynamic and competitive, and more than ever, businesses can’t afford to lose customers.
How to Use AI and Big Data to Create Individualized Customer Journeys

How to Use AI and Big Data to Create Individualized Customer Journeys

AI and big data provide businesses with powerful tools for creating individualized customer journeys. By collecting and analyzing data, implementing chatbots, leveraging social media, personalizing marketing messages and continuously measuring and optimizing, you can create tailored experiences that resonate with your customers and drive engagement.

Why Subscribe to IFP...

Image of present

Industry Trends

The latest insights and best practice guidance from thought leaders.

Lightbulb image

Access to Experts

Read the opinions of industry leaders and download resources provided by leading brands.

Image of envelop

Stay up to Date

Receive email bulletins with the latest guides and articles recommended for you.

Image of stack of books

Breadth of Topics

Access hundreds of e-books, reports and whitepapers.

3 people image

Join our Community

Join your peers and stay up to date with the conversation.

secure shield image

Discover New Ideas

Be inspired by insider tips and cutting edge research in your field.

Customer Experience

Filter By