We Value Your Privacy

We use technology such as cookies on our website, and through our partners, to personalize content and ads, provide social media features, and analyse our traffic. To find out more, read our privacy policy and Cookie Policy. Please also see our Terms and Conditions of Use. By accepting these terms you agree to your information being processed by Inbox Insight, its Partners or future partners, that you are over 18, and may receive relevant communications through this website, phone, email and digital marketing. For more information on how we process your data, or to opt out, please read our privacy policy. Our policies and partners are subject to change so please check back regularly to stay up to date with our terms of use and processing.

Accept Terms Settings
x

Please Sign-In to Access this Report

To access other reports on the platform please sign in with your username and password, or register for a free account to get unlimited access and insight customized for you.

Report Smart Communications FCA Compliance

FCA Compliance: Consumer Duty and the Impact on Financial Services Communication

One of the key industry regulators in the U.K., the Financial Conduct Authority (FCA) has introduced a new Consumer Duty regulation, aimed to protect banking and financial advisory consumers. Many organisations are now wondering how Consumer Duty affects them and what they need to do to ensure FCA compliance. In this report, discover what this new regulation means for businesses and how it can be used as an opportunity to improve customer communications and service. Download and read this report to learn more about Consumer Duty and its impact on financial services communications.

Report Snap Shot

Several of the Consumer Duty’s key requirements call for firms to improve the customer experience. While it’s easy to view these as more regulatory hoops to jump through, they present an opportunity for your organisation to assess current communications across the entire customer journey and identify where and how you can do better.

Related Content