Competition, Disruption, and Opportunity: Consumer Banking in 2019-2020

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In case you haven't noticed, the world of retail banking is in flux:

• Customers switch bank as easily as trying out a new app
• Mobile banking offered by challenger banks raises the bar for user experience
• Digitally-native younger customers demand their money management apps to be as seamless and convenient as ecommerce and social media
• Big tech like Amazon and Facebook look poised to enter consumer banking and payments

But are these disruptive threats, or the biggest opportunities of a generation?