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Case Study Firstup-Big Lots Builds a Culture of Innovation and Connection with Multidirectional Communication

Big Lots Builds a Culture of Innovation and Connection with Multidirectional Communication

Employee Engagement

At Big Lots, a major obstacle to an aligned, innovative culture was one-way email communication that failed to reach 75% of their workforce. By implementing a modern communication platform called “The Beat,” they opened multidirectional channels for all 35,000 associates to share feedback, ideas and recognition. The results were game-changing.

Report Snap Shot

This case study covers:

  • Guidelines balancing governance and autonomy
  • Onboarding and leadership engagement tactics
  • Quantifying the payoff in savings and a culture shift

 

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