Exploring HR Challenges in the Online Retail Sector
The ongoing impact of COVID-19The shift to e-commerce, which was underway well before the COVID 19 pandemic, has greatly accelerated due to the prolonged closure of high street retailers. There is little doubt that these changes will be irreversible. This means that the required skill profile of employees in the retail sector has changed for ever, with the need for traditional sales roles greatly reduced and a range of more niche expertise in high demand.
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The processes your organisation can put in place to safeguard your current workforce and retain your exceptional talent