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Empathy at Scale: Why Walmart Associates are Eagerly Seeking VR to Practice Kindness
See how VR not only improves skills, but also influences how employees feel: valued, confident, and engaged.Hear from Walmart’s Heather Durtschi, Sr. Director of Learning- Content Design & Development, about one of the most successful customer service trainings ever deployed for the world’s #1 retailer. A combination of empathy-building, de-escalation, and handling difficult conversations, the Virtual Reality-based experiences have exceeded nearly every expectation set by Heather and her team in terms of adoption, feedback, and performance.
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In this webinar you will learn:
- How VR creates complete mental transportation that leads to more effective skill-building and memorable learning
- How Walmart used VR to help thousands of employees practice kindness during stressful and challenging times
- Best practices for bringing an Immersive Learning Platform to your organization
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