2022 Guide to Leading an Agent-Centric Contact Center

You know this already. You’ve tried to combat it by offering new benefits and perks, increasing wages, and incentives, and expanding your offerings around working from anywhere. But that approach to the problem, in this current market, is not unique to your business. It’s become the new expectation. Finding and retaining people now means looking beyond what appears on a pay stub and toward the things that create deeper meaning in work and show greater respect for the worker.