Barometer of Cloud Telephony Adoption in Europe

The economic landscape has shifted considerably with the COVID-19 crisis. An economy based on distancing has emerged following the health crisis that has affected European companies. For companies this means implementing a broad range of techniques and technologies to reinforce distance working and remote collaboration in all corporate departments. The relationships between businesses and customers have also evolved, as new customer relations services have become necessary in the pandemic context. In totally digital sectors it has been observed that telephones are used in addition to the conventional digital channel. Likewise, traditional businesses are seen to be accelerating their push for digital relations with customers.