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Case Study Delivering 5-Star Customer Experience and Operational Excellence Case Study: Lush

Delivering 5-Star Customer Experience and Operational Excellence Case Study: Lush Cosmetics

Bond MPLS with commercial internet to provide stores with reliable access to critical payment system, VoIP and business applications, enabling staff to focus on customer experience.

Technical Operations Manager Brad Candy knew that SD-WAN enabled automated circuit failover. But he quickly discovered that SD-WAN could bring much more to the business when technology partner, CDW, introduced him to Silver Peak and the Aruba EdgeConnect SD-WAN platform.

Report Snap Shot

Lush requirements:

  • Assure reliable, highly available network connectivity for payment system
  • Deliver excellent customer experience on mobile app used for in-store demos
  • Enable consistent store access to critical stock management application
  • Provide high quality of experience for VoIP

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