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  • How Equinix Transforms IT support with Moveworks on Microsoft Teams
Report Moveworks

How Equinix Transforms IT support with Moveworks on Microsoft Teams

Equinix, the world’s largest interconnection and colocation platform, faced the challenge of scaling support for a growing, distributed workforce

By using automation and AI, the company managed to migrate almost all employees to Microsoft Teams, give employees IT help in real-time, and free up service desk agents for high-value work.

Report Snap Shot

Download the in-depth case study to see how Equinix:

  • Achieved over 90% adoption of Microsoft Teams
  • Scaled support for a global workforce of 11,000 employees — without hiring for the help desk
  • Raised eNPS (Employee Net Promoter Score) to 96%

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