MetriStar Top Providers

Based on both customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success, RingCentral was awarded the Metrigy MetriStar Award for Communications Platform as a Service for Customer Service; RingCentral is a cloud-based communications and collaboration services have seen tremendous growth in recent years. RingCentral customers saw measurable success: 45.5% of them were in the research success group. Specifically, RingCentral’s success group saw a 31.4% revenue increase, 25.6% cost decrease, 42.0% customer ratings improvement, and 30.3% improvement in agent efficiency.