2021 Contact Center KPI Benchmarking Report

The global repercussions of COVID-19 permanently changed the way we behave, work, and think about the future. The direct and indirect socioeconomic effects of the pandemic have meant that many businesses have had to adapt to a new way of working and implement new conditions into their workplace. Transforming customer experience strategies and optimising operations whilst dealing with other pending commitments can be challenging, yet it is a crucial balance to get right in order to enhance the performance and productivity of your workplace.