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![Achieving Personalized Contact Center Experiences]()
Achieving Personalized Contact Center Experiences
Personalization is changing the retail landscape. But how can this powerful tool be realized in customer service?In the past, contact centers have used a one-size-fits-all approach. This made sense for the sheer size and scale of operations. But today, people expect more when interacting with their favorite brands. According to McKinsey, 71% of customers want personalization, and 76% get frustrated when companies aren’t able to provide this.
Report Snap Shot
Unlike personalized offers and recommendations, personalized customer service is solely about relationship-building. It’s not just about getting repeat business, but about creating customer evangelists who will shout about you from the rooftops.
Integrated communication = seamless collaboration
Power connections today that transform your business tomorrow.
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