Report
![How AI Can Improve Contact Center and Agent Performance]()
How AI Can Improve Contact Center and Agent Performance
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. But too often, the complexity of contact center tasks and internal silos lead to operational challenges that negatively affect employee engagement and bottom-line results.
Report Snap Shot
Organizations with higher employee engagement rates report 22% higher productivity.
In the US, $11 billion is lost annually to employee churn.
Companies with engaged employees outperform those with low levels of engagement by up to 20%.
