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Report Cisco - An enterprise-wide approach to connected customer experiences

An Enterprise-Wide Approach to Connected Customer Experiences

The Core Challenge - Meeting Both Business And Customer Needs

The contact center is no longer the only “place” for customer service, and in today’s experience-driven economy, “customer service” is no longer the only form of customer engagement. These new realities present significant challenges, not just for contact center leaders, but for the organization as a whole to rethink how to effectively engage with customers.

Report Snap Shot

Here are three takeaways from this report:

  • Meeting customer needs
  • Meeting business needs
  • Digital transformation is changing everything

Solution Categories

Telephony Software

Telephony Software

Telephony software refers to a technology that enables voice communication over the internet or a tr...

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Voip Software

Voip Software

VoIP software, short for Voice over Internet Protocol software, is a digital communication technolog...

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Call Recording Software

Call Recording Software

Call recording software refers to a digital tool that enables users to record and store telephone co...

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Cloud Communication Platform

Cloud Communication Platform

A cloud communication platform is a digital solution that enables businesses to deliver and manage t...

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Business Phone Systems

Business Phone Systems

Business phone systems refer to the hardware, software, and services that enable organizations to ef...

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Unified Communications Software

Unified Communications Software

Unified Communications Software refers to a comprehensive communication platform that integrates var...

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Call Tracking Software

Call Tracking Software

Call tracking software refers to a technological solution that allows businesses to track and analyz...

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Predictive Dialer Software

Predictive Dialer Software

Predictive dialer software is a powerful tool used in call centers and sales teams to streamline and...

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Call Accounting Software

Call Accounting Software

Call accounting software refers to a specialized tool used by businesses to track and analyze their ...

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