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  • Taking Customer Service at Moneypenny to the Next Level
Case Study Taking Customer Service at Moneypenny to the Next Level

Taking Customer Service at Moneypenny to the Next Level

Jabra Engage 50 and Twilio Flex: Moving to a digital contact center

Moneypenny wanted to move from desk phones to softphones using Twilio Flex, an open, cloud-based contact center platform. This would enable integration with other intelligent solutions and be easier and faster to scale.

Report Snap Shot

“We strive to deliver the best customer experience, through crystal clear voice con-versations at every interaction, so choosing the best headset was vital.” - Alyce Green, Product Owner at Moneypenny

Solution Categories

Call Center Software

Call Center Software

Call center software refers to a digital solution that streamlines and enhances the operations of a ...

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Contact Center Software

Contact Center Software

Contact center software refers to a comprehensive solution that enables businesses to effectively ma...

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Contact Center Quality Assurance Software

Contact Center Quality Assurance Software

Contact center quality assurance software is a specialized tool designed to monitor and evaluate the...

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