Cutting the Cord: Why It's Time to Leave Your On-Premises Call Centre Hardware Behind
Today’s economy is customer-centric, and customer expectations have never been higher.Businesses need to adopt omnichannel digital engagement tools to empower their agents and connect a global workforce. Traditional on-premises contact centres can’t keep up—they lack the scalability and flexibility of cloud-based solutions.
Report Snap Shot
90.8% of customers are satisfied, highly satisfied, or completely satisfied with their cloud-based contact centre infrastructure solutions.