We Value Your Privacy

We use technology such as cookies on our website, and through our partners, to personalize content and ads, provide social media features, and analyse our traffic. To find out more, read our privacy policy and Cookie Policy. Please also see our Terms and Conditions of Use. By accepting these terms you agree to your information being processed by Inbox Insight, its Partners or future partners, that you are over 18, and may receive relevant communications through this website, phone, email and digital marketing. For more information on how we process your data, or to opt out, please read our privacy policy. Our policies and partners are subject to change so please check back regularly to stay up to date with our terms of use and processing.

Accept Terms Settings
x

Please Sign-In to Access this Report

To access other reports on the platform please sign in with your username and password, or register for a free account to get unlimited access and insight customized for you.

  • Home
  • IT
  • Telecoms
  • Omdia Decision Matrix: Selecting a Cloud Contact Center Solution
Ebook Omdia Decision Matrix: Selecting a Cloud Contact Center Solution

Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020-21

In today’s competitive marketplace, it is crucial that contact centers regularly add new and advanced services to ensure agents can respond to customer inquiries from across multiple channels including voice, chat, SMS, social media, web, and mobile platforms to make interactions smoother and improve first-contact resolution (FCR) rates.

Report Snap Shot

Omdia has compiled a select group of cloud contact center solution vendors for comparison based on their ability to offer full voice-call routing in the cloud and to route at least one additional interaction channel.

Solution Categories

Call Center Software

Call Center Software

Call center software refers to a digital solution that streamlines and enhances the operations of a ...

Learn More
Contact Center Software

Contact Center Software

Contact center software refers to a comprehensive solution that enables businesses to effectively ma...

Learn More
Contact Center Quality Assurance Software

Contact Center Quality Assurance Software

Contact center quality assurance software is a specialized tool designed to monitor and evaluate the...

Learn More

Related Content