Research
![Empower Your Agents: How to Do More with Less]()
Empower Your Agents: How to Do More with Less
Contact centers have proved invaluable to both consumers and businesses over the last decade, but it was the COVID-19 pandemic that truly cemented their importance.This Insights For Professionals research report, sponsored by RingCentral, takes an in-depth look at contact centers in a post-pandemic world, as businesses try to navigate the tough economy while simultaneously dealing with changes in customer demands.
Report Snap Shot
The survey was conducted amongst 210 professionals with varying levels of seniority, though all participants were managerial level or above.
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