Enhancing Efficiency and Cutting Costs in Contact Centers

AWS

AWS The leading cloud platform.

No matter the communication channel, a good customer service experience can have a significant impact on business metrics.

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Enhancing Efficiency and Cutting Costs in Contact Centers
Samsung|VMO2B-Giving your people the tools  to stay productive,wherever they spend their working day

Giving your people the tools to stay productive, wherever they spend their working day

In today's rapidly evolving work environment, businesses face multiple challenges in maintaining productivity and ensuring employee satisfaction. The recent research paper by Virgin Media O2 Business, sheds light on the vital importance of equipping distributed teams with robust, efficient technology.

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This report covers:

  • Turning a tool into a colleague
  • How Hybrid working has been a success
  • Making flexible working better with AI

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