Ebook
![Practical Guide to Managing Change in Your Contact Center]()
Practical Guide to Managing Change in Your Contact Center
Transitioning from an older, on-premise call center system to a modern cloud application is an opportunity for quick success, if you follow a few change management best practices.
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This ebook covers the three phases of contact center change management:
- Phase 1: Prepare for change
- Phase 2: Manage change
- Phase 3: Reinforce change
