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![Jabra Headset Benefits in a Unified Communications Environment]()
Headset Benefits in a Unified Communications Environment
In a service environment, people need to collaborate in order to provide an outstanding customer experience based on the fast, efficient provision of accurate information.A growing number of organisations are adopting Unified Communications (UC), which integrates email, telephony, instant messaging, voicemail and web conferencing in a single system. This paper presents the results of an independent study into the use of UC-optimised headsets, which investigated the impact of a UK organisation’s move from handsets to headsets in a UC environment and the resulting benefits.
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UC-optimised headsets provide optimum conditions for high quality customer interactions:
- 50% reduction in typical call length
- Daily savings of two hours through reduction in call handling and wrap-up
- Increase in first call resolution
- Wideband sound so the wearer can hear and be heard by the customers
- Easy multi-tasking during calls to boost productivity
- Realising the potential of collaboration opportunitie afforded by a UC environment
