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![5 Steps to Minimize Contact Center Costs in Shrinking Firms]()
5 Steps to Minimize Contact Center Costs Amidst Shrinking Budget and Reduced Headcount
Using the right strategy is the difference between achieving or missing your objectives. In businesses in shrinking mode, contact centers aim to minimize cost and headcount while trying to meet customer expectations.
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In this document, we recommend activities and technologies for firms that aim to do more with fewer resources.
