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Ebook RingCentral

Next-Gen Cloud Contact Center For Dummies

The customer experience has been completely redefined.

Although many services have become “touchless” in our post-pandemic world, touchless does not mean “contactless.” Instead, consumers expect outstanding on-demand service from the organizations they do business with.

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From compelling use cases to a handy glossary of terms, this eBook unpacks everything you need to modernize your contact center so you can most effectively:

  • Minimize hold times—and maximize first-contact resolution
  • Empower your agents—with pop-up data and one-click SME access
  • Ensure personalized customer service across channels—from anywhere

Integrated communication = seamless collaboration

Power connections today that transform your business tomorrow.

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Solution Categories

Call Center Software

Call Center Software

Call center software refers to a digital solution that streamlines and enhances the operations of a ...

Contact Center Software

Contact Center Software

Contact center software refers to a comprehensive solution that enables businesses to effectively ma...

Contact Center Quality Assurance Software

Contact Center Quality Assurance Software

Contact center quality assurance software is a specialized tool designed to monitor and evaluate the...