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Report Genesys Not all Cloud Contact Centre Platforms are Created Equal

Not all Cloud Contact Centre Platforms are Created Equal

What does a next-generation cloud platform look like, and is it right for your business?

There are significant differences between hosting a legacy application in the cloud, hosting a multi-tier application in the cloud and running a system that can take full advantage of cloud scaling and resiliency. In this eBook, you'll discover the difference between true Cloud 2.0 application and traditional software, and how next-generation platforms are built to exceed those of previous generations.

Report Snap Shot

Ask just about anyone and they’ll say they’re “in the cloud.” But, as most technology leaders know, not all clouds are created equal. 

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Call Center Software

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Contact Center Software

Contact Center Software

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Contact Center Quality Assurance Software

Contact Center Quality Assurance Software

Contact center quality assurance software is a specialized tool designed to monitor and evaluate the...

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