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4 Evaluation Essentials for Personalizing and Innovating Your Customer Service
How small and medium-sized businesses can drive proactive customer interactions using machine learning and AI-enabled contact centresA single channel of contact is no longer enough to satisfy today’s sophisticated, digitally minded consumer. Customers now expect to communicate with an organisation through the channel of their choice, over the phone, or through chat. In addition, they expect communication to be simple, fast, and consistent. That’s where a contact centre can help. Download this eBook for 4 evaluation essentials for personalising and innovating your customer service.
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"Implementing a cloud-based contact center solution can help a business realize significant capital and operational savings. For business owners thinking about using these services, there are four essential considerations to begin the process."
