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Ebook RingCentral

Remote Agent Playbook

This is a manual to help you prepare your contact center with a business continuity plan to make remote work a functional reality.

While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of business when compared to others. As organizations navigate potential emergency situations that forge agents to work remotely, RingCentral can help you continue to work as a team to serve your customers even while they are working from home.

Report Snap Shot

Read this whitepaper to learn:

  • What changes with remote support teams
  • What strategies you can implement now
  • How to manage your teams across locations to service customers

Integrated communication = seamless collaboration

Power connections today that transform your business tomorrow.

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Solution Categories

Call Center Software

Call Center Software

Call center software refers to a digital solution that streamlines and enhances the operations of a ...

Contact Center Software

Contact Center Software

Contact center software refers to a comprehensive solution that enables businesses to effectively ma...

Contact Center Quality Assurance Software

Contact Center Quality Assurance Software

Contact center quality assurance software is a specialized tool designed to monitor and evaluate the...