Report
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The Ultimate CX Agent Guide
How to be the ‘employer of choice’ and not an internet memeCustomers embraced technology to manage all aspects of daily life and set off a digital disruption that forever changed how businesses interact with them. To meet new customer expectations, businesses adopted hybrid models that emphasise connecting with customers in digital channels and face-to-face. Customer behaviours and the channels they use changed. But, what didn’t? Expectations.
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This report covers how to navigate workforce changes resulting from the digital shift.
