What Is AI and How to Transform the Contact Center in 3 Steps

According to Gartner, the implementation of artificial intelligence (AI) has grown by 270% in enterprises over the past four years. Despite this growth, there is still considerable confusion about what AI actually is, particularly in relation to Machine Learning, Quantum Computing and even Legacy Automation Technology. With so many companies claiming to have AI functionality, what must be included for a technology to really be AI? This eBook will explore what AI is, its importance for the contact center and how to infuse and harness its power in three steps.