2021 Technology Trends - Financial Services & Insurance in Focus

During the coronavirus pandemic, the financial services sector became something of an additional emergency service, helping customers manage their money during deeply worrying and uncertain times. And it had to do this whilst also dealing with massive industry disruption. But while the periods of lockdown were challenging, they also opened up new opportunities for the sector. This report examines: The current status of the financial service industry’s digital adoption efforts, the challenges that still stand in the way of a fully realised transformation, how leaders in the sector are approaching new challenges, and recommendations for next steps on the digital journey.