Eight Ways to Make Chatbots and Customer Service More Human

Emotions have always played a big role in customer experiences. The way we feel when we’re interacting with a brand can greatly impact the relationship we’ll have with them in the future. For businesses, this means that to succeed in today’s world, they must focus on delivering exceptional customer experiences with each and every interaction. Recent advances have made chatbots better at sensing emotions and mimicking human conversations, but how can companies ensure that customer service automation never leads to losing the human touch?