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Case Study SYKES A Quality Solution To Meet Growing Customer Service Needs

A Quality Solution To Meet Growing Customer Service Needs

A rapidly growing audio equipment brand with rising customer support volumes needed to recruit additional Dutch language speakers. Fortunately, SYKES was there to help.

Are you a Work From Home Sceptic? Or have you been delighted with your new work pattern? SYKESHome operates across the region with few boundaries or limitations. This opens up whole countries for sourcing talent and not just the commuting radius around contact centre buildings. By providing a much larger pool of people to recruit from, you will be able to include those living in rural locations, others who are unable to travel to work, and individuals with caring or other responsibilities. Download this case study to find out how SYKES can improve employee retention, welfare and performance.

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  • Situation
  • Solution
  • Outcome
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Solution Categories

Customer Service Software

Customer Service Software

Customer service software refers to a digital solution designed to streamline and enhance the overal...

Live Chat Software

Live Chat Software

Live chat software refers to a digital tool or application that enables real-time communication betw...

Customer Data Platforms

Customer Data Platforms

Customer Data Platforms (CDPs) are software systems that aggregate and organize customer data from v...