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Attitudes, Expectations and Preferences for Customer Service
The Relationship Between Customer Service and Brand LoyaltyThis report explores the results of a survey about customer attitudes towards customer service. It compiles the responses of five-hundred survey participants into clear and concise charts. It identifies how important customer service is in various sectors, what areas are most important for a customer service centre to address and preferred customer service channels.
Report Snap Shot
Read this report to learn the results of five-hundred survey responses to following questions:
- Which of the following factors are most important to you in a customer service interaction?
- Which of the following channels do you typically use to interact with customer service centers?
- To what extent do you agree or disagree that the use of previously collected customer data further facilitates the customer service experience?
- and more...
