Customer retention today: What you need to be doing
If customer experience (CX) is lacking, brands can no longer just throw loyalty points at the problem.Online shoppers have wised up to loyalty programs and other traditional retention techniques. But what they’re asking for isn’t anything outrageous. Actually, their demands are very fair, and very simple. They just want their favourite companies to be more human.
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This eBook provides actionable insights on how to adapt to customer needs and deliver an empathetic customer service that drives retention.