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Report Zendesk Customer Service 2020

Customer Service 2020

The latest technology developments mean companies are finding fresh ways of talking to their customers.

This report is a guide to this new era for customer service.

Report Snap Shot

  • The next frontier in customer communications
  • How omnichannel communications open new doors
  • Asking a chatbot about the future of chatbots
  • Why the time has come for AI in customer service
  • Video chat: waiting for lift-off?

Solution Categories

Customer Service Software

Customer Service Software

Customer service software refers to a digital solution designed to streamline and enhance the overal...

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Live Chat Software

Live Chat Software

Live chat software refers to a digital tool or application that enables real-time communication betw...

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Customer Data Platforms

Customer Data Platforms

Customer Data Platforms (CDPs) are software systems that aggregate and organize customer data from v...

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