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Ebook Definitive Guide to Customer Service Automation

Definitive Guide to Customer Service Automation

Contact center automation can do amazing things, improving outcomes for customers, business leaders, and agents alike. And these days, embracing automation is the only way to stay competitive.

So how can you strike a balance between these seemingly conflicting objectives? How can automation best be used to help brands achieve their key customer service goals?

Report Snap Shot

46% of US consumers say they will abandon a brand if employees are not knowledgeable. - 2018 PwC report

Solution Categories

Customer Service Software

Customer Service Software

Customer service software refers to a digital solution designed to streamline and enhance the overal...

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Live Chat Software

Live Chat Software

Live chat software refers to a digital tool or application that enables real-time communication betw...

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Customer Data Platforms

Customer Data Platforms

Customer Data Platforms (CDPs) are software systems that aggregate and organize customer data from v...

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