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Report Thomson Reuters - Customer Service & Experience West 2024

Customer Service & Experience West 2024

Reinvent CX for the AI Era

Interviews with six customer service and experience leaders from major brands reveal the challenges faced by service teams in an AI-driven world. These leaders offer insights into strategies and practices to overcome critical challenges in service and experience, providing a unique benchmark for industry leaders.

Report Snap Shot

  • Proving CX investments pay off
  • Acting on customer data
  • Upskilling for AI-driven future
  • Balancing automation and human touch

Solution Categories

Customer Experience Software

Customer Experience Software

Customer experience software refers to a digital tool or platform designed to enhance and optimize t...

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Customer Satisfaction Software

Customer Satisfaction Software

Customer satisfaction software refers to a type of technology that enables businesses to measure, an...

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Customer Communications Management Software

Customer Communications Management Software

Customer Communications Management (CCM) software refers to a technology solution that enables busin...

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