Customer Service & Experience West 2024
Reinvent CX for the AI EraInterviews with six customer service and experience leaders from major brands reveal the challenges faced by service teams in an AI-driven world. These leaders offer insights into strategies and practices to overcome critical challenges in service and experience, providing a unique benchmark for industry leaders.
Report Snap Shot
- Proving CX investments pay off
- Acting on customer data
- Upskilling for AI-driven future
- Balancing automation and human touch