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Webinar Turning Customers into Brand Advocates, Earning Loyalty in the Digital Age

Turning Customers into Brand Advocates, Earning Loyalty in the Digital Age

In October 2021, the Reuters Events: Customer Service & Experience 2021 Conference featured an insightful virtual panel discussion between industry executives on the end-to-end buyer journey.

Panelists covered the process from attracting and acquiring the customer, to engaging them with an effective omni-channel strategy, to conversion and post-purchase care. How can we refine experiences using customer feedback and ultimately, develop loyal brand advocates?

Watch Webinar

Webinar Snap shot

Speakers:

  • Mike Kuenne, SVP & Chief Customer Experience Officer, Extended Stay America
  • Clairy Moraitou, Global Head of Consumer Insights & Analytics, Zurich Insurance
  • Sarah Kleinman, VP Digital Commerce & Experience, The North Face
  • Shellie Vornhagen, CXO, Emplifi

Solution Categories

Customer Loyalty Software

Customer Loyalty Software

Customer loyalty software refers to a digital solution designed to help businesses attract, engage, ...

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Customer Success Software

Customer Success Software

Customer success software is a specialized tool designed to help businesses effectively manage and e...

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Referral Software

Referral Software

Referral software refers to a digital tool or platform that helps businesses create, track, and mana...

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Customer Advocacy Software

Customer Advocacy Software

Customer Advocacy Software refers to a specialized tool or platform designed to help companies lever...

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