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Ebook How to Deliver Customer Experience in the 2020s

How to Deliver Customer Experience in the 2020s

A strategic approach to CX in the contact center.

Customer expectations have been steadily rising for years, while tolerance for experiences that fail to meet these expectations has been heading in the opposite trajectory.

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This eBook covers:

  • Digitalization of customer service
  • The importance of omnidigital
  • AI-powered support
  • Reskilling agents
  • Keeping agents engaged
  • Differentiation through service experience

Solution Categories

Customer Experience Software

Customer Experience Software

Customer experience software refers to a digital tool or platform designed to enhance and optimize t...

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Customer Satisfaction Software

Customer Satisfaction Software

Customer satisfaction software refers to a type of technology that enables businesses to measure, an...

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Customer Communications Management Software

Customer Communications Management Software

Customer Communications Management (CCM) software refers to a technology solution that enables busin...

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Customer Support Software

Customer Support Software

Customer Support Software refers to a technology solution used by businesses to manage and improve t...

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Customer Engagement Software

Customer Engagement Software

Customer engagement software refers to a suite of tools and technologies designed to enhance the int...

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