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Ebook The Innovator's Guide to Social Customer Care

The Innovator's Guide to Social Customer Care

Customers increasingly rely on smart phones and tablets to handle service issues on the go. These devices send video, audio, texts, and other data, which social sharing then leverages to enhance communication. Soon, digital social communities will be the backbone of digital customer service.

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Exciting times! Customer Service is changing, and Social Customer Care is an important part of the next generation of customer service that your customers are starting to look for. This eBook explores the future of customer service, explains how Social Media optimizes CX and offers practical tips how to provide 21st century customer service while keeping your agents happy.

Solution Categories

Customer Service Software

Customer Service Software

Customer service software refers to a digital solution designed to streamline and enhance the overal...

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Live Chat Software

Live Chat Software

Live chat software refers to a digital tool or application that enables real-time communication betw...

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Customer Data Platforms

Customer Data Platforms

Customer Data Platforms (CDPs) are software systems that aggregate and organize customer data from v...

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