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Report KPMG Global Analysis: How to Lead the Way in Customer Experience Excellence

Global Analysis: How to Lead the Way in Customer Experience Excellence

New technology is driving consumer expectations to new heights. Businesses that understand the value of customer experience (CX) excellence stand to capture significant revenue from this trend.

Read this report to find out what’s really going on inside the mind of the customer, how first-movers are using new technologies to transform customer experience, what the six pillars of customer experience are and how to master them and why internal and external connectedness is an essential component of CX excellence.

Report Snap Shot

The fast-growth businesses of tomorrow will be led by today’s customer champions, armed with the deep insights needed to thrive in a changing future.

- Adrian Clamp, Customer Lead, KPMG in the UK

Solution Categories

Customer Experience Software

Customer Experience Software

Customer experience software refers to a digital tool or platform designed to enhance and optimize t...

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Customer Satisfaction Software

Customer Satisfaction Software

Customer satisfaction software refers to a type of technology that enables businesses to measure, an...

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Customer Communications Management Software

Customer Communications Management Software

Customer Communications Management (CCM) software refers to a technology solution that enables busin...

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Customer Support Software

Customer Support Software

Customer Support Software refers to a technology solution used by businesses to manage and improve t...

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Customer Engagement Software

Customer Engagement Software

Customer engagement software refers to a suite of tools and technologies designed to enhance the int...

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