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Report Oracle How to Transform the Buying Experience

How to Transform the Buying Experience

How to transform your customer’s buying experience by making their success part of your company DNA.

In recent years, we’ve seen a huge surge in interest in the customer experience. The vast majority of business leaders say they want to differentiate based on great experiences but marketing and sales organizations have often lagged behind, especially in B2B. Jobs are typically designed around what the sellers want, not what the buyer needs.

Report Snap Shot

  • 72% of businesses say improving customer experience is their top priority
  • 97% of busineses believe that “improving the quality of the buying experience – as buyers perceive it – will help the company improve its sales performance and grow revenue more rapidly.

Solution Categories

Customer Experience Software

Customer Experience Software

Customer experience software refers to a digital tool or platform designed to enhance and optimize t...

Customer Satisfaction Software

Customer Satisfaction Software

Customer satisfaction software refers to a type of technology that enables businesses to measure, an...

Customer Communications Management Software

Customer Communications Management Software

Customer Communications Management (CCM) software refers to a technology solution that enables busin...

Customer Support Software

Customer Support Software

Customer Support Software refers to a technology solution used by businesses to manage and improve t...

Customer Engagement Software

Customer Engagement Software

Customer engagement software refers to a suite of tools and technologies designed to enhance the int...