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Ebook ServiceNow

Make journey mapping your secret to outstanding customer service

Giving customers exceptional experiences is key for any organization that wants to succeed and grow in today’s competitive environment.

A customer journey map helps close gaps in customer engagement and backend service operations, while identifying processes you can optimize, using self-service and automation.

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In this eBook, you will discover how you can boost customer loyalty and satisfaction, as well as bottom-line benefits by mapping your entire customer journey with ServiceNow.

Solution Categories

Customer Experience Software

Customer Experience Software

Customer experience software refers to a digital tool or platform designed to enhance and optimize t...

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Customer Satisfaction Software

Customer Satisfaction Software

Customer satisfaction software refers to a type of technology that enables businesses to measure, an...

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Customer Communications Management Software

Customer Communications Management Software

Customer Communications Management (CCM) software refers to a technology solution that enables busin...

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Customer Support Software

Customer Support Software

Customer Support Software refers to a technology solution used by businesses to manage and improve t...

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Customer Engagement Software

Customer Engagement Software

Customer engagement software refers to a suite of tools and technologies designed to enhance the int...

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