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Report Zendesk - Messaging for Customer Service: 8 Best Practices

Messaging for Customer Service: 8 Best Practices

A more conversational world

It’s no secret that customers love messaging businesses. Over the last year, 64 percent of customers tried new ways of getting in touch with customer service. Messaging is convenient, conversational, and personal; promoting an ongoing dialogue between customers and companies. Consumers are familiar with messaging in their everyday lives and now it’s possible to have the same conversational experiences with businesses on web and mobile channels—and move between them seamlessly.

Report Snap Shot

This report covers;

  • What is messaging and what are its benefits?
  • How to get your business started with messaging
  • KPI's to measure the performance of your messaging strategy

Solution Categories

Customer Service Software

Customer Service Software

Customer service software refers to a digital solution designed to streamline and enhance the overal...

Live Chat Software

Live Chat Software

Live chat software refers to a digital tool or application that enables real-time communication betw...

Customer Data Platforms

Customer Data Platforms

Customer Data Platforms (CDPs) are software systems that aggregate and organize customer data from v...