How to Reduce Customer Service Response Times

Whether it is on the telephone or digital channels, consumers expect to receive rapid responses. And their idea of rapid is continually shrinking. 60 % of people expect a response in under 10 minutes. Being forced to wait has a major impact on customer satisfaction, contributing to lower CSAT scores, higher churn, and a poor corporate reputation for service. Read this report to find out how you can prevent this from happening.