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Report ServiceNow - Put AI to work to elevate customer experiences

Put AI to work to elevate customer experiences

Enhancing customer experiences with GenAI-powered Now Assist

Streamline the customer experience from start to finish with generative AI. GenAI -powered Now Assist makes it easier than ever for customers to self-solve, empowers your agents to quickly resolve complex cases, and enables field technicians to fix issues on the first visit with work order summarisation.

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This guide covers:

  • Insights on implementing GenAI for customer service across the enterprise

  • Why leveraging a single platform is the best way to accomplish it

  • Automating key operations to resolve customer issues faster

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