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Report Bazaarvoice Shopper Experience Index

Shopper Experience Index

Exploring how shoppers connect with brands and retailers through user-generated content.

Shopper behaviours are evolving faster than ever before. Consumers expect frictionless shopping experiences and more transparency, interaction, and authenticity from brands and retailers. But what do they want today, and how are leading marketers adapting? For deep insight into shoppers today and how brands and retailers are adapting to win, download the full report.

Report Snap Shot

To get a detailed global view into how consumers connect with brands and retailers, Bazaarvoice: 

  • Surveyed 2,000 consumers in the US, France, UK and Germany
  • Polled 500 brands and retailers around the world and, 
  • Analysed 1.1 billion monthly shoppers' data

Solution Categories

Customer Experience Software

Customer Experience Software

Customer experience software refers to a digital tool or platform designed to enhance and optimize t...

Customer Satisfaction Software

Customer Satisfaction Software

Customer satisfaction software refers to a type of technology that enables businesses to measure, an...

Customer Communications Management Software

Customer Communications Management Software

Customer Communications Management (CCM) software refers to a technology solution that enables busin...

Customer Support Software

Customer Support Software

Customer Support Software refers to a technology solution used by businesses to manage and improve t...

Customer Engagement Software

Customer Engagement Software

Customer engagement software refers to a suite of tools and technologies designed to enhance the int...