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Report Box - Three Key Strategies for Customer Engagement Success

Three Key Strategies for Customer Engagement Success

Get customers banking on you with seamless collaboration

The importance of working seamlessly with people inside and outside your financial institution — from customers and accountants to stakeholders and corporations — can't be overstated. Still, outdated infrastructures (sometimes decades old) hold many firms back, chipping away at their bottom line, staff experiences, and customer engagement. While expectations are high for your business to meet the changing workforce and customer needs, it's crucial you select the right technology as a springboard for future innovation. Box powers smarter experiences for forward-thinking financial institutions while giving your customers the tools they need.

Report Snap Shot

  • Better customer experiences are crucial to future success
  • Companies who move to the cloud see profit increases of up to 40% ¹
  • An estimated 15% of bank workflows may rely on automation in the near future ²

 

¹ Strategic choices for banks in the digital age (McKinsey & Company)

² How digital collaboration helps banks serve customers better (McKinsey & Company)

Solution Categories

Customer Experience Software

Customer Experience Software

Customer experience software refers to a digital tool or platform designed to enhance and optimize t...

Customer Satisfaction Software

Customer Satisfaction Software

Customer satisfaction software refers to a type of technology that enables businesses to measure, an...

Customer Communications Management Software

Customer Communications Management Software

Customer Communications Management (CCM) software refers to a technology solution that enables busin...

Customer Support Software

Customer Support Software

Customer Support Software refers to a technology solution used by businesses to manage and improve t...

Customer Engagement Software

Customer Engagement Software

Customer engagement software refers to a suite of tools and technologies designed to enhance the int...