Emerging technologies and the rise of client experience in financial service
Financial Services and CXThis report explores how three key emerging technologies—Blockchain, Ecosystems, and AI assistants—are creating new opportunities for financial services to enhance client, member, and policyholder experiences. These technologies promise improvements in experience, market reach, efficiency, and security, but a hybrid approach involving agents is essential for their full potential.
Report Snap Shot
This report covers:
- Hybrid approach and customer experience
- Emerging technologies and CX and security
- CX painpoints